FAQ
Quick answers. If yours isn't here, email support@rareloco.com.
About Rare Loco
How do you choose your products?
Everything we feature is carefully selected with a simple question in mind:
Would people actually want or need this?
We look for products that combine usefulness, quality, value, and originality. Some solve problems you deal with every day. Others are things you didn't know existed until you saw them.
Either way, if it's on Rare Loco, there's a reason we chose it.
Fast U.S. Shipping
Nobody wants to order something online and wonder when—or if—it's going to show up.
That's why we focus on products stocked in U.S. warehouses, with delivery typically within 2–6 business days.
No waiting weeks for an order to travel halfway around the world.
What makes Rare Loco different?
Online shopping should be straightforward.
No fake countdown timers. No made-up reviews. No misleading shipping promises.
Just interesting products, clear information, and a shopping experience you can feel good about.
We're constantly searching for what's next, so there's always something new to discover.
Orders and shipping
How long does delivery take?
Orders are processed in 1–2 business days and most arrive 2–6 business days after that. You get a tracking link by email as soon as your order ships.
Do you ship outside the US?
Not yet. We only ship to US addresses for now.
Can I change or cancel my order?
Yes, if it hasn't shipped. Email support@rareloco.com with your order number within 12 hours of ordering.
Where is my order?
Use the tracking link in your shipping confirmation email. If it hasn't arrived within 10 days of shipping, email us and we'll sort it out.
Returns and warranty
What is your return policy?
You have 30 days from delivery to return an item. It should be unused and in its original packaging.
How do I start a return?
Email support@rareloco.com with your order number. We'll reply with the return address and what to do next.
Who pays for return shipping?
You do, unless the item arrived damaged, faulty or wasn't what you ordered. Then it's on us.
When do I get my refund?
Within 5-10 business days of the return reaching us, back to your original payment method.
What does the warranty cover?
If a product stops working in the first 30 days of normal use, we replace it or refund you.
My item arrived damaged. What now?
Sorry about that. Email a photo to support@rareloco.com within 7 days of delivery and we'll send a replacement.
Payments and offers
Which payment methods do you accept?
Major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Checkout is handled by Shopify, so we never see your card details.
How does Buy 2, get 1 free work?
Pick 3 items on the product page. The discount is applied in your cart, before checkout.
Is it safe to order from you?
Yes. Payments go through Shopify's secure checkout, every order is tracked, and you have 30 days to return anything.